Política de envío

Shipping Policy – PRIME TITAN

Last updated: August 30, 2026

We currently ship only within the contiguous United States.
We do not offer international shipping.
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO Boxes, or APO/FPO addresses.
Fragrances and other alcohol-based or restricted products are shipped by Ground service only.
Gift baskets, perishable products, oversized items, and products supplied by certain partners may have additional destination or carrier restrictions.

Orders are processed and prepared for shipment within up to 3 business days after payment and delivery information have been verified.
Weekends and federal holidays are not considered business days.
Payment verification, address verification, product availability, or unusually high order volume may cause additional processing time.
An order containing products from different suppliers may arrive in separate packages and on different dates.

Delivery time begins after the carrier receives the package.
Available shipping services, charges, and estimated delivery times are displayed at checkout when available.
Delivery estimates vary according to the product, destination, supplier, and carrier.
Delivery dates are estimates and are not guaranteed.
Fragrances and other restricted products are not eligible for air or expedited shipping.

Standard shipping is free on qualifying orders over US$350.
Eligibility, exclusions, and the final shipping charge are calculated and displayed at checkout.
Expedited delivery, oversized products, restricted products, perishable items, corporate orders, and shipments to multiple addresses may be excluded or require an additional charge.

Tracking information is sent by email when it becomes available from the supplier or carrier.
Tracking may take additional time to display movement after the shipping label is created.
Separate packages may have different tracking numbers.

Customers are responsible for providing a complete and accurate delivery address.
Address changes may not be possible after processing or shipment has started.
Orders returned because of an incorrect address, refusal, or an unsuccessful delivery attempt may require payment of a new shipping charge before reshipment.
Original shipping charges are non-refundable when a shipment is returned because of an incorrect or undeliverable address.

Severe weather, holidays, seasonal demand, carrier disruptions, and other circumstances outside our control may delay processing or delivery.
Prime Titan will assist customers with available tracking information and carrier investigations but cannot guarantee carrier delivery dates.

Gift baskets and perishable products may have routing, destination, and shipping-day restrictions.
When necessary, insulated packaging or ice packs may be used, and additional warm-weather charges may apply.
If a component is unavailable or out of season, it may be replaced with an item of equal or greater quality while maintaining the theme and overall value of the gift.
Perishable products may be shipped only on selected business days to reduce weekend carrier holds.

Fragrances and alcohol-based products are classified for limited-quantity Ground transportation.
Air and expedited delivery services are unavailable for these products.
These products cannot be delivered outside the contiguous United States, to PO Boxes, or to APO/FPO addresses.

Please contact us within 48 hours after delivery if an order arrives damaged, incomplete, or incorrect.
Email primetitam@gmail.com and include the order number, a description of the problem, and clear photographs when applicable.
We will review the information and work with the supplier or carrier. A replacement or refund will be provided when appropriate under our Refund Policy.

For questions about shipping or an existing order, contact:

Written communication by email or through our website contact form is preferred.