Return and Refund Policy – PRIME TITAN

Last updated: August 30, 2026

30-day return period

You have 30 days after receiving your item to request a return.

To qualify for a return, the product must be in the same condition in which it was received: unused, unworn, unwashed, undamaged, with all tags, accessories, manuals, and original packaging. A receipt or other proof of purchase is also required.

Requesting a return

Before returning any product, contact us at primetitam@gmail.com.

Include your order number, the product you want to return, and the reason for the return. Photographs may be required when an item is damaged, defective, incomplete, or incorrect.

If the return is approved, we will provide the correct return address and shipping instructions.

Do not send a product to the address printed on the original package, our business address, a manufacturer, or a supplier unless Prime Titan specifically instructs you to do so in writing. Unauthorized returns may not be accepted or refunded.

Products supplied from China or other locations

Some Prime Titan products are fulfilled directly by international suppliers, including suppliers located in China.

When a return is approved, the product may need to be sent directly to the supplier’s designated return facility in China or another location. The exact return address depends on the product and supplier and will be provided after the return request is reviewed.

For returns based on personal preference, ordering the wrong product, or no longer wanting the product, the customer is responsible for the return shipping cost. This may include international shipping costs when the designated return facility is located in China.

For a confirmed damaged, defective, or incorrect product, Prime Titan will provide an approved return method or another resolution at no additional cost to the customer.

Return shipping

Return shipping costs are the customer’s responsibility when the return is not caused by a damaged, defective, incomplete, or incorrect product.

Use a trackable shipping service and retain the shipping receipt and tracking number. Prime Titan is not responsible for unauthorized returns or return packages lost before reaching the approved return facility.

Fragrances, alcohol-based products, liquids, and other restricted products must comply with carrier shipping requirements and must not be returned by air service.

Damaged, defective, incomplete, or incorrect products

Inspect your order immediately after delivery.

Please contact primetitam@gmail.com within 48 hours whenever possible if the product is damaged, defective, incomplete, or different from what was ordered.

Include your order number, a description of the problem, and clear photographs of the product, packaging, and shipping label. Do not discard the product or packaging until the claim has been reviewed.

Products that cannot be returned

The following products cannot be returned unless they arrived damaged, defective, or incorrect:

• Opened or used fragrances, cosmetics, skincare, beauty, hygiene, or personal-care products.

• Perishable foods, fresh products, and opened gift-basket contents.

• Customized or personalized products.

• Gift cards.

• Products clearly identified as final sale.

• Products that cannot be safely returned under applicable carrier restrictions.

Contact us before purchasing if you have questions about whether a product is eligible for return.

Exchanges

We do not guarantee direct exchanges because availability varies by product and supplier.

The customer may return an eligible product and place a new order after the return is approved.

Refunds

We will notify you after the returned product has been received and inspected.

If approved, the refund will be issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to display the refund.

Original shipping charges are non-refundable unless the return resulted from a confirmed damaged, defective, incomplete, or incorrect product.

Order cancellations

Contact primetitam@gmail.com as soon as possible to request a cancellation.

Cancellation is not guaranteed after an order has entered processing or has been sent to the supplier or carrier. If shipment has already started, the return requirements in this policy apply.

Contact

For return or refund questions, contact:

Email: primetitam@gmail.com

Written communication by email or through our website contact form is preferred.