Shipping policy
Shipping Policy – Prime Titan LLC
Last updated: October 11, 2026
1. Shipping destinations
- We currently ship only within the contiguous United States.
- We do not offer international shipping.
- We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO Boxes, or APO/FPO addresses.
- Fragrances and other alcohol-based or restricted products are shipped by Ground service only.
- Gift baskets, perishable products, oversized items, and products supplied by certain partners may have additional destination or carrier restrictions.
2. Order processing and delivery times
- Orders are processed after payment and delivery information have been verified.
- Fragrances and gift baskets (ship from the United States): processed within up to 3 business days, then delivered in 2 to 4 business days.
- Products from international suppliers (many jewelry, electronics, pet, beauty, home, and automotive items, which ship from China): processed within up to 5 business days, then delivered in 7 to 10 business days.
- Weekends and federal holidays are not considered business days.
- Payment verification, address verification, product availability, or unusually high order volume may cause additional processing time.
- An order containing products from different suppliers may arrive in separate packages and on different dates.
3. Delivery estimates
- Delivery time begins after the carrier receives the package.
- Available shipping services, charges, and estimated delivery times are displayed at checkout.
- Delivery dates are estimates and are not guaranteed.
- Fragrances and other restricted products are not eligible for air or expedited shipping.
4. Shipping rates and free shipping
- Standard shipping is free on qualifying orders over US$ 75.00.
- Eligibility, exclusions, and the final shipping charge are calculated and displayed at checkout.
- Expedited delivery, oversized products, restricted products, perishable items, corporate orders, and shipments to multiple addresses may be excluded or require an additional charge.
5. Tracking
- Tracking information is sent by email when it becomes available from the supplier or carrier.
- Tracking may take additional time to display movement after the shipping label is created.
- Separate packages may have different tracking numbers.
6. Delivery address
- Customers are responsible for providing a complete and accurate delivery address.
- Address changes may not be possible after processing or shipment has started.
- Orders returned because of an incorrect address, refusal, or an unsuccessful delivery attempt may require payment of a new shipping charge before reshipment.
- Original shipping charges are non-refundable when a shipment is returned because of an incorrect or undeliverable address.
7. Carrier and weather delays
- Severe weather, holidays, seasonal demand, carrier disruptions, and other circumstances outside our control may delay processing or delivery.
- Prime Titan will assist customers with available tracking information and carrier investigations but cannot guarantee carrier delivery dates.
8. Gift baskets and perishable products
- Gift baskets and perishable products may have routing, destination, and shipping-day restrictions.
- When necessary, insulated packaging or ice packs may be used, and additional warm-weather charges may apply.
- If a component is unavailable or out of season, it may be replaced with an item of equal or greater quality while maintaining the theme and overall value of the gift.
- Perishable products may be shipped only on selected business days to reduce weekend carrier holds.
9. Fragrances and restricted products
- Fragrances and alcohol-based products are classified for limited-quantity Ground transportation.
- Air and expedited delivery services are unavailable for these products.
- These products cannot be delivered outside the contiguous United States, to PO Boxes, or to APO/FPO addresses.
10. Lost, damaged, or incorrect shipments
- Please contact us within 48 hours after delivery if an order arrives damaged, incomplete, or incorrect.
- Email primetitam@primetitam.com and include the order number, a description of the problem, and clear photographs when applicable.
- We will review the information and work with the supplier or carrier. A replacement or refund will be provided when appropriate under our Refund Policy.
11. Contact
Prime Titan LLC
47 George St, Apt 1, Newark, NJ 07105, United States
Email: primetitam@primetitam.com
Phone: (201) 241-9846